Ivrnet Client Services
  Thursday, November 14, 2019  
 
 
printer friendly page


General Policies and Procedures

  1. OWHA and LLFHL Email Contact Information for Clubs
  2. I can't LOGIN to get access to the system
  3. Access to OWHA club Admin site based on Role assigned to Member
  4. Not receiving emails from ITSN or Ivrnet
  5. OWHA - What do I need to do to be PCI Compliant - we don't offer Online Registration
  6. Error Message - The Registration Record(s) for this user have expired

 

Scroll down to find the answers to the above questions........


 

OWHA and LLFHL Email Contact Information for Clubs

When referring Clubs to contact the Ontario Women's Hockey League (OWHA) use this email address: registrar@owha.on.ca

When referring Clubs to contact the Lower Lakes (LLFHL) league, use this email address convenor@llfhl.ca

For all Playdown scheduling or scoring inquires please contact the OWHA directly at registrar@owha.on.ca 

 


 

I can't LOGIN to get access to the system

Are you a Coach?

The role of a Coach does not have access to Login to the Club Admin area. 

 If you think you should have access, please contact your Club's Association Registrar as they are the only person who can assign you a different role.

 Are you a Team Manager?

 The role of a Team Manager does not have access to Login to the Club Admin area.  

 If you think you should have access, please contact your Club's Association Registrar as they are the only person who can assign you a different role.

 Are you a Team Statistician?

The role of the Team Statistician does have access to Login to the Club Admin area.  

If you are unable to login, please contact your Club Association Registrar directly to make sure that the have registered you into this role. You MUST be registered each season, as the role does not role over year after year.  

When you talk to your Club Association Registrar, please make sure that you provide to them your correct email address that you will be using to LOGIN to the system.  

Once you are registered for the current season, please click on the link below, and login from this page only.  If you do not know your password, please click FORGOT PASSWORD and you will receive an email from the system with your password.

  

CLICK HERE TO LOGIN TO OWHA CLUB ADMIN AREA


  

Access to OWHA club Admin site based on Role assigned to Member

Each ROLE within the OWHA has different access to the Admin area for each club.  The following describes the ROLE name and what access you will have.

Association Registrar

This is the HEAD ROLE - and if you have this role, you manage the club at all levels.  IF there is an issue with any other role, you are the person to know and assist that member to fix it.  You can also assign other Association Registrars within your club as well, you are the only one who can assign any of the roles below.

 Team Statistician

This is the ROLE that is assigned to one member per team each season.  You must be assigned to a Team by the Association Registrar - if you have problems logging in, go to them first.

Your main role is to SCORE GAMES.  You will see Compete - Score Games option.  If you do not see this, you have not been assigned to this role properly and you MUST contact the Club Association Registrar for Assistance.

Team Manager

This ROLE has NO access to the admin site.  If you think you should have access to Compete - Score Game, please connect with your Club Association Registrar as THEY ARE THE only ones who can ASSIGN this role to you.

 Coach

This ROLE has NO access to the admin site.  If you think you should have access to Compete - Score Game, please connect with your Club Association Registrar as THEY ARE THE only ones who can ASSIGN this role to you.

 Assistant Coach

This ROLE has NO access to the admin site.  If you think you should have access to Compete - Score Game, please connect with your Club Association Registrar as THEY ARE THE only ones who can ASSIGN this role to you.

 Trainer

This ROLE has NO access to the admin site.  If you think you should have access to Compete - Score Game, please connect with your Club Association Registrar as THEY ARE THE only ones who can ASSIGN this role to you.

 



Not receiving emails from ITSN or Ivrnet

Please ensure that the domain address ivrnet.com and itsportsnet.com has been added to your email provider's safe list.

This will allow emails  to be received into your mailbox from Ivrnet. 

Note - also, please check your junk folder, clutter folder and spam folder - for those missing emails and then add the sender to your safe sender listing.

  

 



OWHA - What do I need to do to be PCI Compliant - we don't offer Online Registration

 

If you are logged into the system as an Association Registrar and you wish to register your members to the OWHA - you do not need to click on Setup - OLR Setup

 

That feature is only for those clubs that use the system to have their members/parents register online to the club, using the online registration system and accepting payment online.

 

If your club does NOT offer online registration and does NOT use this system for accepting credit card payment online - please ignore this page.  It only applies to those that do.

 

What you are looking for is where do I register my athletes/players to the OWHA directly - please copy and paste the link below into your browser and it will provide instructions on how to do this.

 

 



Error Message - The Registration Record(s) for this user have expired

If you have been told by your club association registrar that you should have access to the admin area and you receive this message, (screenshot below), please check with your club on the following items:

 

1 - Please check the role that you have been assigned - should you have admin access?  Please check the options in the help doc below - 

 

            Click here on the descriptions for each role

 

2 - Is your correct email address setup on your profile in the database - check with your club admin and provide to them the correct email address.

 

3 - Keep in mind, all access is removed at the end of each season, so you have to be assigned the new role each season.

 

4 - If you are assigned more than one role, when you login, make sure you choose the CORRECT ROLE NAME from the drop down menu, as some roles do not have access to the admin system.  Please review back to item #1 on what roles have access to the system.

 

 

 

 

 



Created by: undefined -- Last updated:May 03, 2019
 
 

 
Powered By Ivrnet